bajil live Privacy Policy

2.1 Information You Provide Directly

bajil live collects information you provide directly to us at the time of registration and while using our services. This includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (for verification purposes)
• Payment information — bKash, Nagad, Rocket or Upay account details
• Deposit and withdrawal history

2.2 Automatically Collected Information

Certain information is collected automatically when a user accesses our platform. This includes:

• IP address and device type
• Browser and operating system information
• Time of access and session duration
• Pages visited and click data
• Gaming and betting activity logs

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, bajil live may collect information from trusted third-party service providers. This information is used solely for account verification and security, and for no other purpose.

bajil live uses collected information for the specific purposes listed below:

1. Account Management: To handle registration, login, password recovery, and account security.
2. Payment Processing: To manage deposits and withdrawals, verify transactions, and ensure the security of financial transactions. The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
3. Service Improvement: To analyse platform performance and deliver a better gaming experience.
4. Customer Support: To resolve issues through 24/7 live chat and email support.
5. Fraud Prevention: To detect unauthorised activity and maintain the security of the platform.
6. Promotional Communications: To send relevant offers and updates based on your consent.
7. Legal Compliance: To comply with applicable laws and regulations.

bajil live does not sell your information to any third party or use it for purposes beyond those stated above.

4.1 Technical Security Measures

bajil live uses industry-standard technology to keep your information secure. This includes:

• SSL (Secure Sockets Layer) encryption — on all data transfers
• Encryption technology for storing personal information
• Firewalls and security layers to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Two-factor authentication (OTP) system

4.2 Data Retention Period

bajil live retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. Financial transaction records may be retained for a specified period even after an account is closed.

4.3 Response to a Data Breach

If a breach of personal data security occurs, bajil live will notify affected users as quickly as possible and take the necessary steps to bring the situation under control. Users are advised to change their passwords regularly and to notify us immediately if they notice any unusual activity on their account.

bajil live does not sell your personal information to third parties. However, information may be shared in specific circumstances:

1. Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely for transaction processing.
2. Game Software Providers: Necessary session data may be shared with partner game studios to ensure a seamless gaming experience.
3. Identity Verification Services: Information is shared with trusted third parties for the purpose of account verification.
4. Legal Obligations: Information may be disclosed to comply with a valid court order or lawful direction from a relevant authority.
5. Business Restructuring: Information may be transferred in the event of a company merger or acquisition, but the new entity will be required to comply with this Privacy Policy.

In each case, only the necessary information is shared with third parties, and they are required to comply with their own privacy policies.

6.1 Types of Cookies and Their Purpose

bajil live uses various types of cookies that help ensure the platform functions properly and improve the user experience:

• Essential Cookies: Required to maintain login sessions, ensure security, and operate the core functions of the platform.
• Functional Cookies: Used to remember your preferences, language settings, and other customisations.
• Analytics Cookies: Used to collect anonymous data for analysing site traffic and improving services.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working correctly. Most modern browsers provide detailed guidance on managing cookies in their help section.

bajil live recognises and respects the following rights you have over your personal information:

1. Right to Access: You have the right to know what information bajil live holds about you. This information will be provided upon a written request.
2. Right to Rectification: You have the right to request correction of any inaccurate information in your account.
3. Right to Erasure: You have the right to request deletion of your information in certain circumstances, except for information that must be retained for legal reasons.
4. Right to Restrict Processing: You have the right to request that the processing of your information be restricted in certain circumstances.
5. Right to Opt Out of Promotional Communications: You have the right to request at any time that you stop receiving promotional emails or messages.

To exercise these rights or to learn more about responsible gaming, visit our Responsible Gaming page, where you will find detailed information on managing your account.

bajil live strictly prohibits anyone under the age of 21 from using the platform. Age verification is mandatory during the registration process, and if a user is found to be a minor, their account will be closed immediately.

bajil live does not knowingly collect any personal information from anyone under the age of 18. If we become aware that information has been collected from a minor, it will be deleted without delay.

bajil live reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the Policy:

• The update date at the top of this page will be changed
• Users will be notified via their registered email or at the time of login
• For important changes, consent to the new policy may be required

Continuing to use the platform after any changes will be taken as your consent to the updated Policy. We therefore recommend reviewing this page from time to time.

To learn more about bajil live and understand our values, you can read our About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bajil live support team:

• Live Chat: 24 hours a day, 7 days a week — available directly on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English